Why Mandatory Pre-Loading of Sanchar Saathi on Smartphones Has Become Controversial

Centre’s Mandatory Sanchar Saathi Rollout Triggers Major Policy Debate

The Union government’s directive requiring all smartphone manufacturers to pre-install the Sanchar Saathi cybersecurity app has triggered intense political, legal and industry-wide debate. Issued by the Department of Telecommunications (DoT), the order mandates that every device sold or imported into India must carry the app within 90 days — and that users must not be allowed to uninstall it . The lack of prior industry consultation has further amplified concerns regarding regulatory certainty.

What the Mandate Involves

Under the new rule, companies must provide the app through both factory pre-loading and software updates. During device setup, users must be shown its features clearly. Non-compliance may attract action, adding pressure on phone makers, particularly global brands with strict OS policies.

Purpose of Sanchar Saathi

Sanchar Saathi is designed to curb telecom fraud and protect user identity. Its functions include Chakshu fraud reporting , spam/UCC complaints, malicious link alerts, IMEI blocking for lost phones, detection of SIM misuse, and device authenticity checks. According to the government, the platform has helped block 42 lakh stolen phones and recover 7 lakh devices , making universal access a public-interest priority.

Industry, Privacy and Constitutional Concerns

Manufacturers argue that an undeletable government app disrupts software ecosystems, violates global device standards, and raises competition concerns. The Opposition warns that forcing a permanent government application onto personal phones infringes the right to privacy , risking misuse and undermining digital autonomy.

Broader Policy Questions

The controversy touches core issues of digital governance:
• Should cybersecurity apps be user-choice or state-mandated?
• Can mandatory apps coexist with constitutional privacy protections?
• How should India balance public safety, platform neutrality and data protection?

Looking Ahead

Manufacturers are expected to seek relaxation, including making the app removable or optional. The final decision will shape future norms on state-mandated digital tools within personal devices.