- New Delhi, October 22, 2025 — The National Payments Corporation of India (NPCI) has launched ‘UPI Help’ , an AI-powered assistant aimed at improving user support and grievance redressal within the Unified Payments Interface (UPI) ecosystem. The feature is designed to provide real-time assistance for payment issues, mandate management, and transaction tracking.
AI for Real-Time Query Resolution:
- ‘UPI Help’ acts as an intelligent guide to address failed transactions , pending payments , and unclear statuses through automated, step-by-step solutions. The tool enhances transparency and reduces resolution time between users and banks.
Automated Grievance Redressal:
- Integrated with the UDIR (UPI Dispute Resolution) framework, the assistant enables users to raise complaints , track progress , and share transaction details automatically with issuing banks for faster dispute handling.
Unified Mandate Management:
- The feature also offers a consolidated view of UPI Autopay mandates , helping users manage recurring payments, subscriptions, and authorizations with greater control and clarity.
GK Facts:
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UPI , launched by NPCI in 2016 , processes over 12 billion transactions monthly , worth more than ₹20 lakh crore .
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DigiSaathi , a joint initiative of RBI and NPCI , serves as India’s digital payment helpline.
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UDIR standardizes complaint management across banks and payment providers.
Rollout Plan:
Initially launched as a pilot , ‘UPI Help’ is available through select banks, DigiSaathi chatbot , and official websites. NPCI plans to integrate it directly into UPI apps nationwide after successful testing, bringing AI-driven payment assistance to millions of users across India.
Month: Current Affairs - October 23, 2025
Category: National Payments Corporation of India (NPCI)