MTNL Pensioners to Shift to SAMPANN Digital Platform from December 2025

MTNL Pensioners to Be Onboarded on SAMPANN, Advancing Digital Pension Governance

The Controller General of Communication Accounts (CGCA) has initiated the onboarding of MTNL employees retiring in November 2025 onto the SAMPANN digital pension platform , marking a significant milestone in pension reforms under the Department of Telecommunications. The move aims to ensure seamless, paperless pension processing for both newly retiring and legacy MTNL pensioners in Delhi and Mumbai .

Large-Scale Pensioner Integration

Under the initiative, 45,939 MTNL pensioners will be migrated to SAMPANN. At a launch event held in Delhi, two retiring employees were felicitated and issued electronic Pension Payment Orders (e-PPOs) , symbolising the shift toward fully digital service delivery. The integration addresses a long-standing demand from MTNL retirees for a unified and transparent pension system.

Digital Transformation of Pension Processing

With MTNL’s inclusion, SAMPANN will provide end-to-end digital pension management from December 2025 . The platform enables rule-based pension calculations, automated case processing and PFMS-linked disbursements , ensuring accuracy and timely payments. Real-time dashboards improve administrative oversight, while mobile-based access enhances ease of use for pensioners.

Key Benefits for Retirees

The system offers direct pension credit , online PPO generation, Digital Life Certificate (DLC) submission and an integrated grievance redressal mechanism. By eliminating manual paperwork and procedural delays, SAMPANN strengthens transparency, accountability and efficiency. Officials highlighted that the reform aligns with a citizen-centric digital governance approach.

Collaborative Implementation

The onboarding exercise reflects coordinated efforts among CGCA, MTNL , and field offices in Delhi and Mumbai. Pensioners welcomed the initiative, viewing it as a long-overdue reform that modernises pension administration and ensures financial security with minimal administrative burden.

Exam Point

• 45,939 MTNL pensioners to be onboarded on SAMPANN .

• Digital pension processing begins from December 2025 .

• SAMPANN supports PFMS-linked payments, e-PPOs and DLC .

• Initiative led by the Controller General of Communication Accounts .